Elian offers 2-business-day air shipping on most orders, typically through UPS where available. Please note that “2-day” means business days only, Monday through Friday, and does not include weekends or Canadian holidays. All shipments include real-time tracking so you can follow your order from dispatch to delivery.
At this time, Elian only ships within Canada.
Orders placed before 12:00 p.m. MST, Monday through Friday, are usually shipped the same business day. Orders placed after the cutoff time, on weekends, or on Canadian holidays will ship the next business day.
Yes, Elian offers free shipping on all orders over $250 within Canada.
While Elian aims to provide expedited air shipping on most products, some exclusions may apply depending on order size, product type, carrier availability, or delivery destination.
Payment
Elian accepts major credit cards, including Visa, Discover, and American Express, along with direct bank payments for your convenience. All payments are processed through a secure, PCI-DSS compliant payment gateway with end-to-end encryption.
To place an order, simply browse our products, choose the items and quantities you need, add them to your cart, and complete your purchase through our secure checkout process.
Returns & Refunds
Due to the nature of Elian’s research products, we cannot accept returns for opened or used items, as they cannot be resold. However, we are committed to product quality and customer satisfaction, and we will assist with eligible issues.
Elian may provide a refund or replacement if your product arrives damaged during shipping and photo evidence is submitted within 48 hours, if you receive an incorrect item due to our error, if the product does not match the stated specifications or purity standards, if your order is not received despite tracking showing delivery, or if a duplicate order was placed by mistake and reported before shipment.
Elian cannot accept returns or refunds for opened or used products, items that were stored incorrectly after delivery, orders canceled after shipment, or purchases made due to a change of mind.
If you experience any issue with your order, please contact Elian through the Contact Us page as soon as possible. Include your order number, a clear description of the issue, photos if applicable, and batch or lot numbers for quality-related concerns.
No, Elian does not charge restocking fees for products that qualify under our return or replacement policy.
Product Information
No. Elian products are intended strictly for laboratory research use by qualified professionals affiliated with laboratories, universities, or research institutions. They are not intended for human or animal consumption, diagnostic use, therapeutic use, or use as food additives, drugs, or cosmetics.
Elian products may only be purchased by qualified and trained professionals connected with a laboratory, university, or recognized research institution. Customers must also be at least 18 years old to place an order.
Yes, Elian provides Certificates of Analysis for our products. These documents help verify the purity and quality of each batch. Current certificates can be viewed on our COAs page.
Customers are responsible for the safe handling, storage, and disposal of Elian products. Proper industrial hygiene practices, workplace safety procedures, and all applicable Canadian laws and regulations should be followed when handling research materials.
Customer Support
You can contact Elian through the Contact Us page for questions related to your order, products, shipping, or general support.
Please include your order number, a detailed explanation of your concern, photos if relevant, and batch or lot numbers if your question is related to product quality.
Elian typically responds to support requests within 24–48 business hours.
Technical & Compliance
Yes, Elian products are tested to ensure they meet our stated quality standards and product specifications.
Yes, Elian follows applicable Canadian laws and regulations related to the sale and distribution of research products.
Yes, detailed product information, including molecular formulas, specifications, and handling recommendations, is available on each product page. For further technical questions, you can contact the Elian support team.
